Privacy Policy

Last updated: January 2025

Alpine Medical Labs SRL ("we," "us," "our," or "Company") operates the icexin.net website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you visit our Site and purchase our products.

Information We Collect

Information You Provide Directly

When you place an order, create an account, or contact us, we collect information you voluntarily provide, including:

Name, email address, and phone number
Billing and shipping addresses
Payment information (processed securely by third-party payment providers)
Product preferences and feedback
Any messages you send through our contact forms

Information Collected Automatically

When you browse our Site, we automatically collect certain information:

IP address and browser type
Pages visited and time spent on the Site
Referring website URL
Device information (type, operating system, mobile network)

We use cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our Site.

How We Use Your Information

We use the information we collect for the following purposes:

Processing and fulfilling your orders
Sending order confirmations and shipping updates
Responding to your inquiries and customer support requests
Improving our Site, products, and services
Sending marketing communications (with your consent)
Complying with legal obligations and preventing fraud
Conducting analytics and research about user behavior

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share information with:

Service Providers: Payment processors, shipping carriers, email providers, and hosting services that assist us in operating our Site and fulfilling orders
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

Access, update, or delete your personal information by contacting us
Opt out of marketing communications by clicking "unsubscribe" in our emails
Disable cookies through your browser settings (though this may affect Site functionality)
Request information about the data we hold about you

Residents of the European Union may have additional rights under the General Data Protection Regulation (GDPR).

Children's Privacy

Our Site and products are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to icexin.net. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to the Site. Your continued use of icexin.net following the posting of revised Privacy Policy means you accept and agree to the changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at [email protected] or through our Contact page on the Site.